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Refund and Return Policy

At Douxluxe, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. In such cases, we offer a straightforward refund and return policy to make the process as hassle-free as possible.

Returns

If you are not entirely satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a refund or exchange. To be eligible for a return, the item(s) must be unused, in the same condition as received, and in the original packaging.

To initiate a return, please contact our customer service team at info@douxluxe.com to be advised on the next step(s). Once approved, you will receive instructions on how to return the item(s) to us.

Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a fault or error on our part.

Refunds

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2-3 days.

Exchanges

If you wish to exchange an item for a different size, colour, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund for the returned item(s).

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

Contact Us

If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us at info@douxluxe.com. Our dedicated team is here to assist you and ensure your shopping experience with us is nothing short of exceptional.